3dcart Reviews

I work for a company that has used 3dCart (now called "Shift4") since around 2015. We haven't really had an active store with them in sometime, but we continued to pay for their services and use the domain name we purchased from them. Well, time has come to move on and my boss & I thought it was best to transfer our domain name to our GoDaddy account where I can have more control over it, and use it for our current website. So 3/31/22 I place the $15 order to initiate this transfer. As a webmaster myself, I didn't expect this to magically happen right away, but I certainly didn't imagine the ensuing nightmare I'm STILL experiencing trying to get this finished.

I have been in contact by phone, live chat, email - you name it! Several times since this whole thing started, beginning with the day after I placed the order noticing that my order was not connected to the "my webmaster" account I created during checkout (my webmaster is the tech support section of their site that they use for purchasing services like this. Carrying on...). I was grateful when support connected my order to my new account, & said to expect it to be transferred in 2-3 business days.

Well, that was NOT the case. I gave them almost a week (ordered on a Thursday, so expected by Tuesday), and then reached out again. I was told that "billing" deals with these kinds of things so the person I talked with said they would relay this. A few more days goes by & no answer or email from GoDaddy. I live chat, but get no answer so I have to call again, finally getting someone to reach out to billing. I got my domain transfer link Friday night, 5 days ago now. I thought the nightmare was finally over, but I was wrong again. When you transfer a domain name (your website address) you have to change the registrant information. Our domain was registered to 3dCart/Shift4, and with it coming to my GoDaddy account I decided to change it to one of our co-owners. Seems simple enough, but to prevent domain name stealing, GoDaddy requires BOTH parties to confirm the change. They would send an email to 3dCart, the person who authorized the change, and then to me once 3dCart approved the change - only then would my domain name be safely transferred into our hands. Once again, I've had a difficult time getting this to happen. It would only take a few moments to login to the email, click the link, and approve the changes so I could carry on but I have had to call and/or live chat with them at least twice a day since, being promised a call back or solution by noon yesterday, and not receiving one.

I have been a webmaster for 15 years now, and have had great and bad experiences as is the way of the tech support world. But I swear to you I have NEVER had such a terrible experience, not for something this simple, and certainly not with any company we've been happy to support for many years now, even long after we no longer use the majority of their services. I honestly don't believe they do this often as they don't know the steps to completing a domain transfer. I will simply have to continue this until I get our domain transferred, and I'll probably never recommend them ever again.

I started with Shift4Shop with very high hopes. I very quickly had issues that raised red flags that I initially chose to ignore, thinking that it was an isolated problem. I attributed the issues I was having to learning the platform.
First, the Knowledge Base is out of date. I paid $300 for webmaster services to add fields to my email signup. This service was clearly stated in the Knowledge Base. I initially paid $99. After a week with no response, I called customer service (more on that later) I was informed that I needed to pay for 2 additional $99 tasks - 1 to create a button, 2 to creat a page that would include the additional fields, and 3, I was never completely satisfied with the explanation for that additional fee. clear on that charge. After roughly another week, I received an email that said the webmaster "had an issue" and would not be able to complete the task. I was promptly refunded my money. I am not an HTML savvy programmer and I was able to add a button that connected to an external form for an email signup with additional fields after about an hour of research.
Next issue was with Shift4payments. The processor that I used previously deducted my fees on the 1st of every month. When I spoke with sales, I was told that I had the option to select if my fees would be deducted per transaction or in a lump sum at the end of each month. As I started to process transactions on the site, fees were deducted from my batches. On my first call to customer service, I was told again that the option to have fees deducted in a lump sum was available. The customer service rep told me that they would send a request to the proper department.
after another 2 weeks, fees were still being deducted per transaction. I called customer service and this time I was told that option was not available.
At this point, I wanted to use an authorize.net portal to integrate my previous processor. I upgraded (attempted to upgrade) to a paid plan that would include an option to use a third party payment processor. While I saw a message that I had successfully changed plans, my plan was not changed. When I returned to the plan section, I had a message that my "plan upgrade was under review". I have gone through this process 2 additional times with the same result. I have created 2 tickets for support. In response to the second ticket, I was referred to the Billing Department. I have emailed and 2 days later, still have not received a response.

It is also a recurring theme when contacting customer service that my issue or question is handled by another department. The rep cannot transfer me to speak with anyone, but rather says they will "create a ticket" and I will be contacted by email.

I have had more instances on small issues that customer has failed to address. I receive a response that "your issue has been resolved" (nothing has been resolved, nor has anyone contacted me). The message continues if your issue is not resolved, please respond to the email and we will reopen your ticket.
I feel like I have been going in an endless circle trying to get small things done.
I cannot, not would I recommend that anyone entrust their business to this platform.
I have given every opportunity for the benefit of the doubt. But, after 3 months of the same, I have lost my patience, and more important my confidence in the Shift4 platform. If I could give 0 stars, I would choose that option.

Shift4 Rep - Don't bother responding to this post. There is nothing you can say that will justify the incompetence that I have experienced at every level with your company.

Be very careful if you sign up with these people, and I suggest deleting your credit card from your account as soon as you have paid, because if you don't they will one day just grab more money out of your bank account without notifying you. I signed up six months ago and had decided not to continue because for personal reasons I was unable to set up my shopping cart. I thought they'd send me an invoice or some sort of notice, but no. They have just taken money out of my account without notice. I just happened to see it on my bank statement.

It would have been common courtesy to let me know ahead of time that this withdrawal was coming up so that I'd be able to tell them of my decision. They refuse to refund it, saying "all sales are final."

These are the kind of jerks that give online businesses a bad name.

Extremely poor service and a system that didn't work. It was impossible to integrate payments from Paypal or Stripe. Tech support continuously blamed the payment processors before finally admitting it was a problem with their own system that developers were working on.
After months wasted setting up an online store I couldn't take payment! In the end it was quicker and less painful to start from scratch with wordpress and the same payment processors (stripe and paypal) integrated with no problem.
I'm still waiting to hear from their billing department with a reason why they think I should have paid for a system that was never complete and never offered what was promised.

I have recently signed up and even though the initial purchasing process was a little confusing, I had received a call from a 3d cart employee who helped me throughout the process and explained everything that I would need for my website. So far, I have been completely happy and excited about using the website.

I am loving 3dCart! The software and support available online are well written and super helpful! I am loving the results of my free themed website and especially the price. I'm withholding the 5th star only because I haven't launched my site yet, and want to wait to get through the gate before giving a total "thumbs up".

I believe, my frustrations with the timeliness of their live support response (recorded in an earlier review) is due to circumstances beyond their control, i.e. the pandemic, and am now very satisfied with their response time. While the chat isn't "instant", and requires patience, the wait for phone support has been very reasonable and they are very, very thorough and helpful. And they really have someone there around the clock, every day! I like that they have knowledge based articles covering every problem I've had so far and always send me links to back up what they've told me, so I barely have to take notes! ;) Go 3dCart!

Good.tesnet trust wallet

Not being as computer-savvy as some, there are occasions when I need help with something right away. I have been put on hold for a very long time (1 1/2 hours last time) and then disconnected. Frustrating to say the least. We are a two-person company and have no IT department so rely on 3dcart for help.

Support team was quick to respond to our issues and resolved our problems right away. Appreciate the excellent communication and follow up to ensure we were working. Great job!

POOR CUSTOMER SERVICE and they do not reply in the 4 - 6 hour window their email says. 3Dcart has over charged me for the yearly charge and now when I want to question the charges no one is answering my email. I have also had one technical issue lately and it took me 3 times of submitting a ticket to get a reply. The reply was to check the FAQ (I had already done that).
I have had an online store with 3Dcart for about 6 years. I am very disappointed in your company as of late.

Ticket #ORY-320-30269 and thank you in advance for looking into this